contact banner

Electronic Visit Verification (EVV)

MEDsys Transition-First Notice March 21, 2018

Fall 2017 Roadshow

Compliance Rate, Effective April 1 

Electronic Visit Verification - HHSC Website Link

STAR Kids Electronic Visit Verification (EVV) Guidelines

*Disclaimer: Guidelines are subject to updates from HHSC.

EVV Quick Facts 

HHSC EVV Reason Codes


EVV Forms and Handbooks

CFHP Provider Compliance Visit Maintenance

HHSC Alerts 

HHSC Seeking Feedback on EVV Vendor Software and Customer Service 

Stakeholders have until April 25 to take a brief survey on their EVV vendor software system and customer service experience. Responses are voluntary and confidential. Feedback received will help identify areas of improvement and training needs.

For any questions regarding EVV, please call 855-607-7827 x5 or 210-358-6403 x5 or email

  • HHSC STAR Kids EVV implementation is November 1, 2016 for:
    • Personal Care Services
    • In-home Respite Services
    • Flexible Family Support Services
    • Community First Choice (CFC) personal care services and habilitation (PCS/HAB)
    • EVV is mandatory for STAR Kids members who select:

         Agency Model

    • EVV is optional for STAR Kids members who selected:

              Consumer Directed Services (CDS)

              Service Responsibility Option (SRO)

EVV Vendor Support:

Data Logic (Vesta) Software, Inc.
Vesta EVV Tech Support 
Vesta EVV Training

MEDsys Software Solutions, LLC 
Texas Dedicated Support:
(877) 698-9392

Corporate Office

12238 Silicon Drive, Suite 100

San Antonio, TX 78249

Get Directions »

Community Office

1410 Guadalupe Street Ste. 222

San Antonio, TX 78207

Get Directions »

Monday - Friday

8:30am - 5:00pm

Member Services

210-358-6070 Commercial
210-358-6060 Star Medicaid
210-358-6403 STAR Kids
1-855-607-7827 STAR Kids Toll-Free
210-358-6300 Chip/Chip Perinatal
210-358-6080 TDD Local
1-800-390-1175 TDD Toll-Free
210-358-6400 HIE
888-512-2347 HIE Toll-Free

Behavorial Health

210-358-6100 Commercial

Behavorial Health & Substance Abuse

1-877-221-2226 Crisis Hotline 24/7 CHIP and Medicaid

Nurse Hotline

Toll-Free 1-800-434-2347