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Non-Discrimination Notice

October 13, 2016

Community First Health Plans complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, gender identity, or sexual orientation.

Community First Health Plans provides free aids and services to people with disabilities to communicate effectively with our organization, such as:

  • Qualified sign language interpreters

• Written information in other formats (large print, audio, accessible electronic formats, and other written formats)

Community First Health Plans also provides free language services to people whose primary language is not English, such as:

• Qualified interpreters

• Information written in other languages

If you need these services, please contact Community First Member Services at 1-800-434-2347.

If you believe that Community First Health Plans has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you may file a grievance in person or mail with the director of Compliance at:

Laura Ketterman

12238 Silicon Drive, Suite 100

San Antonio, Texas 78249

You may also file a grievance by phone, fax or email at:

(210) 510-2482

TTY number: 1-800-390-1175

Fax: (210) 358-6014

E-mail: lketterman@cfhp.com

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. You may also file a complaint by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

Phone: 1-800-368-1019

1-800-537-7697 (TDD)

Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-434-2347 (TTY: 1-800-390-1175).

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-800-434-2347 (TTY: 1-800-390-1175).

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-800-434-2347(TTY:1-800-390-1175)。

주의: 한국어를사용하시는경우, 언어지원서비스를무료로이용하실수있습니다. 1-800-434-2347 (TTY: 1-800-390-1175)번으로전화해주십시오.

رقم 1-800-434-2347 قمبراتصلبالمجان. لكفتتویةاللغوعدةالمساخدماتفإناللغة،اذكرتتحدثكنتإذاملحوظة: 1-800-390-1175 :والالصمھات

کال۔ہیںدستیابمیںمفتخدماتکیمددکیزبانکوآپتوہیں،لتےبودوارآپاگردار: خبر 1-800-434-2347 (TTY: 1-800-390-1175) ک

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika

nang walang bayad. Tumawag sa 1-800-434-2347 (TTY: 1-800-390-1175).

ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement.

Appelez le 1-800-434-2347 (ATS : 1-800-390-1175)

ध्यानद: यदआपहदीबोलतेहतोआपकेिलएमुफ्तमभाषासहायतासेवाएंउपलब्धह। 1-800-434-2347 (TTY: 1-800-390-1175) परकॉलकर।

توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما

تماس بگیرید. 1-800-434-2347 (TTY: 1-800-390-1175) فراهم می باشد. با

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-800-434-2347 (TTY: 1-800-390-1175).

ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-800-434-2347 (TTY: 1-800-390-1175) पर कॉल करें।

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-800-434-2347 (телетайп: 1-800-390-1175).

注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-800-434-2347(TTY:1-800-390-1175)まで、お電話にてご連絡ください。

ໂປດຊາບ: ຖ້າວ່າທ່ານເວົ້າພາສາລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ 1-800-434-2347 (TTY: 1-800-390-1175).