March 16, 2020
Updated March 24, 2020
Community First Health Plans will continue to update our Members and Providers as more information becomes available, in addition to updated guidance.
The best way to prevent infection is to take precautions to avoid exposure to this virus, which are similar to the precautions you take to avoid the flu. CDC always recommends these everyday actions to help prevent the spread of respiratory viruses, including:
The San Antonio Metropolitan Health District has opened a COVID-19 hotline for residents to ask questions about the virus. The hotline is available in English and Spanish.
Currently there are no community cases in Bexar County or the City of San Antonio. The only confirmed cases are individuals who were brought to Lackland Air Force base under a federally mandated quarantine, and those individuals have been in isolation for treatment. Therefore, the risk of infection remains low.
Visit the following pages for more resources and guidance on how to stay healthy.
Grocery Shopping Reminder
Please be mindful of your purchases.
H-E-B Senior Support Line
H-E-B and Favor will staff its Senior Support phone line with volunteers from both companies to accept and process orders over the phone from 11 a.m. to 3 p.m.
The service will be available to Texans starting Friday, March 20. To access the Senior Support Line, call 1-833-397-0080.
CPS Energy, SAWS, SAHA
CPS Energy and SAWS will be temporarily halting disconnections due to non-payment during this crisis. The San Antonio Housing Authority will be implementing certain policies at this time as well, including a moratorium on evictions.
VIA Metropolitan Transit
VIA will implement a system wide fare relief period for all VIA fixed-route bus service, VIAtrans trips, and VIA Link on-demand services, beginning Saturday, March 21, 2020. All fares will be suspended through 1 a.m. on April 1. For more information and the latest updates visit VIA's COVID-19 page.
The Texas Department of Insurance has instructed health insurers and health managing organizations to waive costs associated with COVID-19. For more information, click here.
For individuals without insurance, free testing will be available and provided by public health laboratories in consultation with health departments. To find a provider or low-cost provider, please call 211.