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CFHP Member FAQ’s: Telemedicine

July 18, 2020

Community First Health Plans is committed to supporting our Members and community by continuing to provide quality care and services during this difficult time.

The current public health pandemic has caused many to wonder how to access medical services should they need to. In order to keep our patients and community safe, CFHP covers telemedicine, or virtual visits via video or phone, by your provider

Find some helpful Frequently Asked Question’s (FAQ's) on Telemedicine below:

What do I need to do for a Telemedicine Visit?

Most telemedicine visits can be done with:

  • A computer or mobile device (w/integrated camera and microphone)
  • Decent internet connection or cellular data (for streaming video)

I’m not tech-savvy. Will Telemedicine be right for me?

Telemedicine has been successful with patients of all ages!

If you’ve used Facetime or Skype, doing a virtual visit is just as similar.

What can I get treated for via Telemedicine?

The CDC has stated telemedicine can be used for services that include:

  • Providing low risk urgent care for people who have non-COVID-19 symptoms.
  • Accessing PCP’s and specialists, including mental and behavioral health.
  • Providing support for management of medication and chronic health conditions.

Things you would normally go to the doctor for can most likely be done virtually such as visits for:

  • Allergies
  • Asthma
  • Colds and Flu
  • Insect Bites
  • Rashes
  • Skin Inflammations

Telemedicine services can cover a wide range depending on your Provider.

Can I get a prescription filled from the Telemedicine visit?

Yes! If your Provider doesn’t require further in-person examinations, they can electronically prescribe your medication, and have it sent to the nearest pharmacy of your choice.

Will my CFHP insurance cover the visit?

Community First Health Plans covers Telemedicine!

When can I schedule a Telemedicine appointment with my Provider?

Check with your Provider for more information on their specific telemedicine options, procedures, and hours.

How do I prepare for my Telemedicine visit?

In order to make the most out of your virtual visit, please make sure to have the following things:

  • A list of concerns or issues that you wish to speak with your doctor about.
  • Record of any symptoms including when they started.
  • Any photos of symptoms like bites, rash or other visible symptoms (if applicable) that you want to share.

While telemedicine is meant to support your healthcare journey, there may be instances where it may be necessary for you to go to the hospital. If you or a loved one is experiencing a medical emergency, call 911 or go to the nearest emergency room.