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AcuExchange Notice

February 26, 2018

Effective March 5, 2018, Community First Health Plans (CFHP) will launch a new care management solution: Jiva, powered by ZOmega. The new solution will allow providers to submit and access automated authorization requests. The platform is available on CFHP’s secure provider portal.

Until providers are able to receive training and access to the new system, providers should fax their requests for authorization of services to the following numbers:

STAR Kids Fax Numbers

Outpatient Requests for Authorization: (210) 358-6274

Inpatient Requests for Authorization: (210) 358-6382

All other Lines of Business Fax Numbers

Outpatient Requests for Authorization: (210) 358-6381

Inpatient Requests for Authorization: (210) 358-6388

Community First Health Plans is here to help. Providers with questions regarding their authorizations may contact CFHP at the numbers below:

STAR Kids Phone Number

Service Coordination: (210) 358-6050, select option “3”

All other Lines of Business Phone Number

Utilization Management (210) 358-6050, select option “1”for Medicaid;

select option “2” for Commercial, CHIP, or University Family Care Plan

Providers may also contact their CFHP Provider Representative for additional information regarding training and Jiva access.