What is Cultural Competency?

Community First Health Plans (CFHP) maintains a comprehensive Cultural Competency plan, which includes education and outreach activities that are culturally sensitive, meet the language and literacy needs of the targeted population, and will work to minimize communication and physical access barriers. The purpose is to effectively provide, equitable, understandable and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy and other communication needs. The manner in which services are provided will recognize value, affirm and respect the worth of the individual and protect and preserve personal dignity.

CFHP provider manuals include information regarding provider access to linguistic and interpreter services available through CFHP and information regarding bilingual health plan and Member materials available for provider use.