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Employers Frequently Asked Questions

General
Q:

How do employees register for the Member Portal?

From our web site, click on the Member Login link at the top of the screen to register. Employees should read the registration terms and conditions, then click on "Yes I agree with the statement." Employees will enter their personal information including last name, first name, birth date, and member number (the A1234567890 number on the Community First member ID card.) If they need assistance, please ask them to call Member Services at (210) 358-6070.


Q:

How can my employees view their EOB's online?

EOB's can be viewed in the secure member portal after registering as a member.


Q:

How do I reorder an ID card?

Employees may call Member Services at (210) 358-6070 or toll-free at (800) 434-2347 to request a new ID card. The replacement card will be mailed directly to the employee's home address. You may also refer the member to our secure member portal through this web site at the top of this page.


Q:

How do I make the group premium payments?

Premium checks should be mailed to:

Community First Health Plans
Attn: Finance Dept.
12238 Silicon Drive, suite 100
San Antonio, TX 78249

Please reference your group number on the check, including information as to how you intend to split the money among your divisions.


Q:

How do I make corrections to my bill?

Email your Account Services Coordinator with your specific concerns. Please provide the employee's name, date of birth, and effective date/termination date to make corrections to your bill. You may also request a copy of your bill through your Account Services Coordinator.


Q:

When must I notify Community First of a termination?

Notification must be given as soon as possible. According to Senate Bill 51, the employee will have coverage through the end of the month in the month when notification was given. If an employee terminates at the end of the month, the employer has five days into the next month to notify Community First of the termination.


Q:

How do I make eligibility changes such as adds and terminations?

Send all Eligibility requests to your designated Account Services Coordinator via e-mail or fax. To add an employee, send a completed Enrollment form within five days of the effective date. To terminate, send first and last name, brief reason for termination, termination effective date, and last four digits of the employee's Social Security Number.