COVID-19 Provider Resources

Here’s what you need to know about how we’re supporting you and your patients during the ongoing health pandemic.

Thank you to our doctors, nurses, clinicians, and health care workers:

Your tireless dedication to your patients and communities during this time is inspiring. As we continue to move through these uncertain times, we’re committed to providing you with the answers and information you need to keep your practice running.

COVID-19 Vaccine: Provider Information

Information regarding the COVID-19 vaccine and its distribution is rapidly evolving. As a Community First Provider, we understand that our Members look to you for information and guidance.

Community First would like to share the following information and resources with our Providers so that you can best serve your patients

Providers should check the DSHS Information For COVID-19 Vaccine Providers as information is subject to change.

How to enroll to be a COVID-19 vaccinator

Providers must register through the Texas DSHS Immunization Program Portal to administer and receive COVID-19 vaccines in Texas.

For questions about registering to be a COVID-19 vaccinator, call the DSHS COVID-19 Vaccine Provider hotline at (877) 835-7750, Monday-Friday, 8 am–5 pm or email

Resource: Tips and Tricks for Enrolling in the COVID-19 Vaccine Program

Vaccine Distribution

COVID-19 vaccines are being distributed as they become available. The Texas Commissioner of Health appointed an Expert Vaccine Allocation Panel to make recommendations on vaccine allocation decisions.

UPDATE: All adults in the state of Texas are now eligible to receive the COVID-19 vaccine.

DSHS has directed vaccine providers to prioritize people 80 years old or older when scheduling appointments and accommodate anyone in that age group who presents for vaccination, whether or not they have an appointment, by immediately moving them to the front of the line. That will ensure vaccination of anyone 80 or older with as small a burden on themselves as possible.

Individuals ages 16 and up with a chronic medical condition (this includes obesity and pregnancy) are also eligible.

For updates on vaccine eligibility, please visit DSHS COVID-19 Vaccine Information.

Vaccine Safety

Providers can play an important role in helping the CDC and federal partners monitor the safety of COVID-19 vaccines.

New safety systems have been added for COVID-19 vaccines, including the following new CDC initiatives:

Coverage and Reimbursement

Similar to other COVID-19 services, the vaccines will be offered at no cost to patients.

To prepare for vaccine administration, the Centers for Medicare and Medicaid (CMS) have published billing guidance for Medicaid (STAR and STAR Kids), Children’s Health Insurance Program (CHIP), and Medicare providers.

Visit Community First HHSC News for other important HHSC updates regarding the vaccine.

Access COVID-19 billing and coding resources you need to help treat Community First Members.

Latest Provider Updates

Get the latest COVID-19 Provider updates.

Can’t find what you need?

Please contact the Provider Hotline at 800-214-4844 from 8:00AM – 5:00PM, Monday – Friday.  

If you are a provider and need to reach CFHP after hours or on weekends, please call (210) 227-2347.