COVID-19 Provider Resources

Here’s what you need to know about how we’re supporting you and your patients during the ongoing health pandemic.

PROVIDER COVID-19 Vaccine Drive

Community First Health Plans, in partnership with University Health, is offering the Moderna COVID-19 vaccine to health care workers who serve our Members. Find event details and register today! 

Thank you to our doctors, nurses, clinicians, and health care workers:

Your tireless dedication to your patients and communities during this time is inspiring. As we continue to move through these uncertain times, we’re committed to providing you with the answers and information you need to keep your practice running.

COVID-19 Vaccine: Provider Information

Information regarding the COVID-19 vaccine and it’s distribution is rapidly evolving. As a Community First Provider, we understand that our Members look to you for information and guidance.

Community First would like to share the following information and resources with our Providers so that you can best serve your patients.

Providers should check the DSHS COVID-19 Vaccine website as information is subject to change.

How to enroll to be a COVID-19 vaccinator

Providers must register through the Texas DSHS Immunization Program Portal to administer and receive COVID-19 vaccines in Texas.

For questions about registering to be a COVID-19 vaccinator, call the DSHS COVID-19 Vaccine Provider hotline at (877) 835-7750, Monday-Friday, 8 am–5 pm or email

Resource: Tips and Tricks for Enrolling in the COVID-19 Vaccine Program

Vaccine Distribution

COVID-19 vaccines are being distributed as they become available. The Texas Commissioner of Health appointed an Expert Vaccine Allocation Panel to make recommendations on vaccine allocation decisions.

DSHS currently directs all vaccines received by COVID-19 vaccine providers to be immediately administered to phase 1A and 1B individuals. This includes:

  • Healthcare staff
  • Texans 65 years of age and older
  • People 16 years of age and older with at least one chronic medical condition that puts them at increased risk for severe illness from the virus that causes COVID-19, such as but not limited to:
    • Cancer
    • Chronic kidney disease
    • COPD (chronic obstructive pulmonary disease)
    • Heart conditions, such as heart failure, coronary artery disease, or cardiomyopathies
    • Solid organ transplantation
    • Obesity and severe obesity (body mass index of 30 kg/m2 or higher)
    • Pregnancy
    • Sickle cell disease
    • Type 2 diabetes mellitus
  • Texas teachers, school staff, bus drivers, and child care workers including:
    • Individuals who works in pre-primary, primary, and secondary schooling
    • Individuals who work in Head Start and Early Head Start programs
    • Individuals who work as or for licensed child care providers, including center-based and family care providers

Vaccine Safety

Providers can play an important role in helping the CDC and federal partners monitor the safety of COVID-19 vaccines.

New safety systems have been added for COVID-19 vaccines, including the following new CDC initiatives:

Coverage and Reimbursement

Similar to other COVID-19 services, the vaccines will be offered at no cost to patients.

To prepare for vaccine administration, the Centers for Medicare and Medicaid (CMS) have published billing guidance for Medicaid (STAR and STAR Kids), Children’s Health Insurance Program (CHIP), and Medicare providers.

Visit Community First HHSC News for other important HHSC updates regarding the vaccine.

Access COVID-19 billing and coding resources you need to help treat Community First Members.

Latest Provider Updates

Get the latest COVID-19 Provider updates.

Can’t find what you need?

Please contact the Provider Hotline at 800-214-4844 from 8:00AM – 5:00PM, Monday – Friday.  

If you are a provider and need to reach CFHP after hours or on weekends, please call (210) 227-2347.