How can Community First Health Plans serve you better? How can people choose the health care plan that is best for them?

As we begin a new year, Community First is excited to continue to improve our delivery of quality care and service, in a safe manner. We always welcome input and recommendations from our Members and measure Member access to quality care every year. We do this in many ways.

For example, we review:

  • Member satisfaction survey results
  • Complaint data
  • Phone surveys we conduct

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) is a survey of Member satisfaction. If you receive the CAHPS survey in February, we encourage you to complete the survey. The survey is part of a national project by the National Committee for Quality Assurance (NCQA), a non-profit group that helps people learn more about health care plans.
SPH Analytics is an independent research firm that is helping us conduct the survey. No one but the staff at SPH Analytics and NCQA will see your answers. Your answers will not have your name on them and will be part of a pool of information from others like you. Please call SPH Analytics at the toll-free number 1-888-797-3605 if you have any questions.

We appreciate your participation in these surveys. We do all this to comply with the National Committee for Quality Assurance (NCQA) accreditation standards and various state regulations.