Community First Health Plans complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, gender identity, or sexual orientation.
Community First Health Plans provides free aids and services to people with disabilities to communicate effectively with our organization, such as:
• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, and other written formats)
Community First Health Plans also provides free language services to people whose primary language is not English, such as:
• Qualified interpreters • Information written in other languages
If you need these services, please contact Community First Member Services at 1-800-434-2347.
If you believe that Community First Health Plans has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you may file a grievance in person or mail with the director of Compliance at:
Laura Ketterman 12238 Silicon Drive, Suite 100 San Antonio, Texas 78249
You may also file a grievance by phone, fax or email at:
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. You may also file a complaint by mail or phone at:
U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201