What kind of functions can I perform on the Web portal?
Verify member's eligibility/status, claim status inquiry, EOP inquiry, provider panel rosters, on-line provider search directory, and Texas Health Steps exams (new, due, overdue).
Can you submit claims via the Web portal?
Currently on-line claims submission is not feasible but will soon be an integral piece of our Web portal.
Can you request on-line authorization/referrals?
At this time you are unable to request authorization/referrals on-line. Contact our Health Services Management Department at (210) 358-6050 for all authorizations/referrals.
How do I apply for access to the Web portal?
Providers must submit a completed Web portal agreement. Completed agreements will then be assigned a username and password. Contact your provider relations representative to obtain a Web portal agreement.
Is there any customer support for the Web portal?
First-time providers are given a formal training/tour of our Web portal.
Contact your provider relations representative for any issues, concerns or question.
