Children in Texas without health insurance may be able to get low cost or free health coverage from Children's Medicaid. This program covers office visits, prescription drugs, dental care, eye exams, glasses, and much more.

What Does It Cover?

• Dentist visits, cleanings, and fillings
• Eye exams and glasses
• Choice of doctors, regular checkups, and office visits
• Access to medical specialists and mental health care
• Hospital care and services
• Medical supplies, X-rays, and lab tests
• Treatment of special health needs
• Treatment of pre-existing conditions

Families with children who get Children's Medicaid pay nothing. To find out more and to apply, visit www.chipmedicaid.org. You can also call 1-877-543-7669.

Welcome to Community First
Community First Health Plans is a STAR Medicaid health plan in the Bexar County service area. Our network doctors and providers will help you get the care you need. We are the only non-profit, locally owned health plan available to you. If you have questions, call us. We can help you.

What is Community First's Service Area?
Community First's service area covers Atascosa, Bexar, Comal, Guadalupe, Kendall, Medina and Wilson counties.

What extra benefits does a member of Community First get?
As a STAR member, you have access to the following extra STAR benefits including:

• 24-Hour Nurse Advice Line
• Bus tokens for doctor visits and health education classes
• Extra vision benefits
• A prescription discount card your whole family can use
• Free sports and school physicals
• Weight management program
• Smoking cessation program
• Emergency advice kit
• Asthma kit
• Personal visits for pregnant women
• Member gift card programs

What is the Member Portal?
Click on the Member Portal link in the orange Member Login box to register. This is a secure website. You can request an ID card, ask to change your PCP, file a complaint, or ask a question. If you are more comfortable talking to a Member Services Advocate, just call. Our phone number is (210) 358-6060. Or you can call us toll-free at 1-800-434-2347. We are here to help you!

Your Primary Care Provider (PCP).
Your Primary Care Provider (PCP) is your own doctor or clinic who will provide or arrange your medical care. You can look up your PCP or any specialist in the Community First network on this web site using the "Find a Physician" link in the Quick Links box. In addition, you may download a pdf document with a directory of providers and additional helpful information.

STAR (PCPs & OB/GYNs)
STAR (All providers)

What is “Find a Physician?
Click on “Find a Physician” in the Quick Links box to list all physicians in the CFHP network.

What if I want to change my PCP?

• See the Community First STAR Provider Directory for a list of PCPs and clinics with offices near you.
• Or, use the “Find a Physician” search link at the top of this page.
  
  

Then, you can call a Member Services Advocate or you can request a PCP change through the Member Portal.

What should I do if I have a complaint?
Please call us. A Community First Member Services Advocate can help you. Most of the time, we can help you right away or at the most within a few days. We can help you file a complaint. You can also find our complaint form on this website in the Member Portal. We will let you know we received your complaint, by mail, within five days and send you a decision within 30 days.

At any time, you may file a complaint directly with the Texas Health and Human Services Commission (HHSC) by calling the Medicaid Hotline at 1-800-252-8263.

Texas Health and Human Services Commission
Health Plan Operations
H320, P. O. Box 85200
Austin, Texas 78708-5200
Attn: Resolution Consultants

How to Reach Us
We are here to answer any questions about Community First and your health care benefits.

Addresses:

Corporate Office:
Community First Health Plans
12238 Silicon Drive, Suite 100
San Antonio, Texas 78249

Community Outreach Office:
1410 Guadalupe Street, Suite 222
San Antonio, TX 78207