If you have concerns about the services
you have received from a Community First Health Plan
provider, please discuss them with your
primary care physician (PCP). If your concerns
cannot be resolved by your PCP, or if you have complaints or
concerns about any aspect of our health
plan, feel free to call Community First's
Member Services Department at (210) 358-6262 or toll free at
(877) 698-7032, or submit
a written statement using the Complaint Form (40K pdf) provided. The complaint form may be submitted to Community First at:
Attn: Member Services Resolution Unit
12238 Silicon Drive, Suite 100
San Antonio, TX 78249
(210) 358-6262 or (800) 434-2347
You may also file a complaint through this website by registering at the Member Portal.
Your communications will be encrypted and completely secure to ensure your privacy.
We will conduct a full investigation of your complaint, and our decision will be
forwarded to you in writing within 30 calendar
days from receipt of your written complaint. Please be assured that
filing a complaint will in no way result
in discrimination against you. At any time
you may file a complaint with the Texas
Department of Insurance (TDI) by
writing or calling:
Texas Department of Insurance
(TDI)
P.O. Box 149104
Austin, Texas 78714-9104
(800) 252-3439
