Children in Texas without health insurance may be able to get low cost or free health coverage from the ChildrenÄôs Health Insurance Program (CHIP). This program covers office visits, prescription drugs, dental care, eye exams, glasses, and much more.

What Does It Cover?

• Dentist visits, cleanings, and fillings
• Eye exams and glasses
• Choice of doctors, regular checkups, and office visits
• Access to medical specialists and mental health care
• Hospital care and services
• Medical supplies, X-rays, and lab tests
• Treatment of special health needs
• Treatment of pre-existing conditions

Families with children who get CHIP pay no more than $50 a year for health care coverage. Some families with CHIP may also need to pay co-pays for some services. To find out more and to apply, visit www.chipmedicaid.org. You can also call 1-877-543-7669.

Welcome to Community First
Community First Health Plans is a CHIP health plan in the Bexar County service area. Our network doctors and providers will help you get the care you need. We are the only non-profit, locally owned health plan available to you. If you have questions, call us. We can help you.

What is Community First's Service Area?
Community First's service area covers Atascosa, Bandera, Bexar, Comal, Guadalupe, Kendall, Medina and Wilson counties.

What extra benefits does a member of Community First get?
As a CHIP member, you have access to the following extra CHIP benefits including:

• 24-Hour Nurse Advice Line
• Bus tokens for medical appointments and health education classes
• $125 allowance on prescription lenses and frames
• A prescription discount card your whole family can use
• Sports and school physicals
• Weight management program

What is the Member Portal?
Click on the Member Portal in the orange Member Login box to register. This is a secure website. You can request an ID card, ask to change your PCP, file a complaint, or ask a question. If you are more comfortable talking to a Member Services Advocate, just call. Our phone number is (210) 358-6300. Or you can call us toll-free at 1-800-434-2347. We are here to help you!

Your Primary Care Provider (PCP).
Your Primary Care Provider (PCP) is your own doctor or clinic who will provide or arrange your medical care. You can look up your PCP or any specialist in the Community First network on this website using the "Find a Physician" in the Quick Links box. In addition, you may download a pdf document with a directory of providers and additional helpful information.

CHIP: December 2011
CHIP: Effective March 2012

What is “Find a Physician?”
Click on “Find a Physician” in the Quick Links box for a list of all doctors in the CFHP network.

What if I want to change my PCP?

• See the Community First CHIP Provider Directory for a list of PCPs and clinics with offices near you.
• Or, use the “Find a Physician” search link in the Quick Links box.

What should I do if I have a complaint?
Please call us. A Community First Member Services Advocate can help you. Most of the time, we can help you right away or at the most within a few days. We can help you file a complaint. You can also find our complaint form on this website in the Member Portal. We will let you know we received your complaint, by mail, within five days and send you a decision within 30 days.

At any time, you may file a complaint directly with the Texas Department of Insurance (TDI) at 1-800-252-3439. Or, you can write to TDI at the address below.

Texas Department of Insurance
P.O. Box 149104
Austin, TX 78714-9104

How to Reach Us
We are here to answer any questions about Community First and your health care benefits.

Addresses:

Corporate Office:
Community First Health Plans
12238 Silicon Drive, Suite 100
San Antonio, Texas 78249

Community Outreach Office:
1410 Guadalupe Street, Suite 222
San Antonio, TX 78207